Delivery Service Agreement
ALL SALES ARE FINAL. Please review these terms before purchasing.
Delivery includes one-time placement of purchased item(s) when safely and reasonably possible for our two-person delivery team. Delivery does not include moving or disposing of existing furniture, removing doors or railings, disconnecting electronics or appliances, or installation/assembly unless arranged in advance.
Customer Responsibilities
Measuring the furniture, intended space, and entire delivery path to ensure the item will fit. Failure to fit is not grounds for a return or refund.
Informing Resort Resale in advance of stairs, elevators, gates, narrow entrances, limited truck access, or other delivery obstacles.
Clearing the room and delivery path of furniture, rugs, décor, breakables, and other obstacles before our team arrives.
Moving or disconnecting existing furniture, electronics, appliances, plumbing, or other items as necessary.
Protecting floors or other surfaces as desired. For safety, our delivery team cannot remove their shoes.
Being available by phone the morning of delivery to confirm the delivery. If we are unable to reach you before our delivery team leaves the store, your delivery may need to be rescheduled.
Being present or having an authorized person present to receive the delivery. If no one will be present, unattended delivery must be arranged with Resort Resale in advance, including access and placement instructions. If no one is present to inspect the merchandise, Resort Resale cannot be responsible for damage or condition concerns reported after delivery. Re-delivery fees apply if delivery cannot be completed as arranged.
Inspection & Acceptance
Please inspect all merchandise prior to purchasing and upon delivery. Any damage, condition concerns, missing pieces, or other issues must be reported BEFORE THE DELIVERY TEAM LEAVES. Once the delivery is accepted and our team departs, Resort Resale cannot verify when or how subsequent damage or changes in condition occurred.
All merchandise is pre-owned and sold as-is. If an item does not meet the customer's expectations upon delivery, the sale remains final and no return or refund will be issued.
Delivery Limitations & Liability
Our delivery team has final discretion regarding whether an item can be safely delivered or placed in the requested location. If it cannot, the team may place it in another safe location or require the customer to arrange alternative delivery. The sale remains final and the original delivery fee is nonrefundable. Additional delivery or storage fees may apply.
Resort Resale is not responsible for damage resulting from inadequate access, an item being too large for the delivery path, uncleared obstacles, or placement/movement requested by the customer. By accepting delivery service, the customer acknowledges that they have read, understood, and agreed to these terms.
